Delete your
account.
You own your data. You can leave at any time — from inside the app in two taps, or from this page if you no longer have access to the app. No dark patterns, no retention calls, no five-step forms.
From inside the app
The fastest path. Takes less than a minute and you get an on-screen confirmation.
- Open the GoFasta app.
- Tap Profile (bottom right).
- Go to Settings → Account.
- Tap Delete account and confirm with your PIN or biometric.
Deletion completes within 30 days. Some records are retained for the period required by Zimbabwean law — see retention.
From here
Don't have the app any more, or can't sign in? Fill in the form below. We will verify it is you by calling the number on file or sending a code to your verified email.
Jump to the form ↓Exactly what we
delete, and what we keep.
Deleted within 30 days
- Your profile — name, photo, phone, email, password hashes.
- Saved places (home, work, favourites) and trust contacts.
- Trip history (pick-up / drop-off / route / rating / feedback).
- Stored payment method references (card tokens, mobile money aliases).
- Device identifiers and login session records.
- App push notification tokens and marketing preferences.
Retained for the legal minimum period
- Tax invoices6 years — required by ZIMRA.
- Safety & incident reports7 years — required by Zim transport and insurance regulations.
- Anti-fraud signals (hashed, not personally identifiable)2 years — to prevent account-cycling abuse.
- Records compelled by an existing court orderUntil the order is discharged.
A couple of things worth knowing.
- Any outstanding fare on your account must be settled before deletion completes.
- Deleting your rider account does not delete a driver account on the same phone number, and vice versa. Tell us in the form if you want both removed.
- Once deleted, trip history and receipts cannot be recovered — download them first from Settings → Trip history → Export CSV.
- You can create a new account on the same phone number after 30 days, but it starts from zero.
Tell us who you are.
We will verify the request by phone or email before acting. If you submit on someone else's behalf (e.g. a deceased relative), we will ask for supporting documents — add them at the end or email them to privacy@gofasta.co.zw.
Questions first?
Talk to a person before you leave.