Call us · 24 / 7
0800 357 357
Free from any Zim network
help@gofasta.co.zw
Replies within 2 hours, 06:00 – 22:00 CAT
+263 77 357 3573
Text, voice note, or photo
Frequently asked questions
How does fare negotiation actually work?+
You type a destination. Your app suggests a fair range. You propose any figure inside (or outside) it. Drivers nearby see your offer. They can accept or counter. You pick the one you like. That is the locked fare for the trip.
Why are you called an 'aggregator'?+
Because we don't employ drivers, own vehicles, or set prices. We aggregate independent drivers onto one marketplace and let riders and drivers agree on terms directly. Drivers keep 100% of every fare — we do not take a per-ride commission. Our revenue comes from a separate platform access fee paid by active drivers, disclosed at sign-up.
Which payment methods do you accept?+
EcoCash, OneMoney, InnBucks, Visa, Mastercard, and cash. Payment method is chosen at booking and locked with the fare.
What if a driver cancels on me?+
Your proposed offer goes back to other drivers automatically. If you've been cancelled on three times in 10 minutes, support will call you within 2 minutes to find you a ride manually.
I forgot something in the car. What do I do?+
Open the last trip in the app and tap 'Contact driver'. If the driver is unreachable, tap 'Report lost item' and our team will call the driver on your behalf. Items are returned for a small transport fee agreed with the driver.
How do I report a driver, rider, or incident?+
Tap 'Report' inside any trip card, or call 0800 357 357 at any hour. See the section below on incident reporting.
Can I get a receipt / tax invoice?+
Yes. Every completed trip produces a tax-compliant invoice in-app. You can email it to yourself or your employer from the trip card, or export all trips as a CSV under Settings → Trip history.
Do you operate in my city?+
We are live in Harare, Bulawayo, Mutare, Gweru and Victoria Falls. Masvingo, Kadoma and Chinhoyi are opening in 2026. See the Cities section on the home page for live counts.
Report an incident
If something has gone wrong — an accident, an unsafe driver, a rider who made you feel threatened, a stolen or lost item — tell us straight away. We staff the incident line every hour of every day. Every report is logged, assigned a case number, and followed to resolution.
- In the app: open the trip, tap Report, choose a category, and add as much detail as you can. Photos and voice notes are accepted.
- By phone: call 0800 357 357. This line is free from any Zimbabwean mobile network.
- By email: safety@gofasta.co.zw. Include the trip ID if you can — it is on your receipt.
- In an emergency: dial 995 (police) or 994 (ambulance) first. Then tell us — we will coordinate.
Account & billing
Wrong fare on receipt
If the fare on your receipt does not match what you agreed at booking, open the trip and tap Dispute. You will hear back within 24 hours. If we agree the fare is wrong, we refund the difference to your original payment method within 48 hours.
Cancellations and no-shows
Riders may cancel a ride free of charge within 2 minutes of booking, or up to the moment a driver is fewer than 2 minutes away. After that, a small cancellation fee (typically USD 1.00) is charged to compensate the driver's time and fuel. Drivers may cancel at any time without penalty.
Delete my account
In the app: Settings → Account → Delete account. No longer have the app, or can't sign in? Use the dedicated account deletion page. We confirm your choice, then permanently remove your profile, trip history, saved places, and payment methods within 30 days. Some records (tax invoices, safety incident logs) are retained for the period required by Zimbabwean law.
Driver-specific help
Drivers: your dedicated line is 0800 357 888, and your inbox is drivers@gofasta.co.zw. Common topics:
- Payout did not arrive on the expected day
- Vehicle documents rejected on upload
- Dispute a rider's rating
- Request a temporary deactivation (e.g. leave)
- Change of vehicle
Accessibility
This site is built to meet WCAG 2.1 AA. The app supports large text, VoiceOver and TalkBack. If anything stops working for you, email access@gofasta.co.zw — the message goes straight to the product team.